Today, I stopped by Books-A-Million in my quest to find the new Star Trek
novels. (Yes, I read Star Trek novels....they're not great literature, but I enjoy them!) I found the book in question and went up to make my purchase. And here's where the problem begins. I am second in line and waiting for the register to open up. Meanwhile, there are FIVE...count them FIVE employees behind the desk all chatting away. The line begins to build and one red-headed girl looks up and says, "Can I look up a book for anyone?"
Then, they have to CALL another girl up front to ring people up. Apparently the five other people up there discussing heaven only knows what and can't ring someone up Yes, they must have all missed that day in training...
So, this poor girl gets me next.
"Would you like a super saver Books-A-Million card?" she asks.
"No," I say. "I'm honestly thinking of not coming here again as your customer service stinks. It's nothing you've done, it's just I don't understand how five people can be up here doing nothing and have to call you to ring me up."
She apologizes, rings me up and I go about my way.
Honestly, is good customer service dead?
posted by Michael Hickerson at 1/22/2005 06:30:00 PM